Shipping Handbook

This handbook explains how www.supremerum.com processes and delivers every order. Please read it carefully before placing your order.

Our Single Warehouse

Unlike many online stores that use multiple locations, we ship everything from one warehouse. This means every package is packed by the same team using the same quality standards. Our warehouse address is:

801 E Court St, Dyersburg, Tennessee 38024, United States

If you ever need to return an item or send us correspondence, please use this same address.

The Handling Phase

Once your payment is approved, your order enters the handling phase. This phase lasts 48 hours.

Our handling process includes the following steps in order:

Receiving your order in our warehouse management system
Assigning a staff member to pick your items from shelves
Scanning each item to confirm correct selection
Inspecting for visible damage, missing parts, or defects
Placing items into a shipping box or poly mailer
Adding protective materials such as paper or air pillows
Closing and sealing the package with packing tape
Weighing the package and measuring dimensions
Generating a shipping label with your address
Attaching the label to the package exterior
Moving the package to our outbound holding area
Recording the package in our daily carrier manifest

We define a business day as Monday through Friday, excluding federal holidays. An order placed on Friday evening begins handling on the following Monday. Orders placed on a holiday begin handling on the next business day.

The Transit Phase

After the carrier picks up your package from our warehouse, the transit phase begins. Standard delivery takes 3-5 businessday.

During transit, your package moves through the carrier’s network in this typical sequence:

Driver scans package during pickup at our dock
Package travels to local carrier branch for sorting
Package moves to regional sorting facility
Package loaded onto long-haul truck or aircraft
Package travels toward destination region
Package arrives at destination sorting center
Package sorted onto local delivery route
Package loaded onto delivery vehicle
Driver scans package before leaving for route
Package delivered to your address and scanned as complete

Transit estimates assume normal carrier conditions. During peak holiday weeks or severe weather events, transit may take longer than 3-5 businessday.

Simple Time Calculation

To know when your order will arrive, add both phases together:

Total days = 48 hours handling + 3-5 businessday transit

For example, if an order is placed on Monday morning and handling takes 48 hours business days, the order ships by Wednesday. If transit then takes 3-5 businessday business days, delivery occurs by the following Tuesday. Weekends extend this calendar timeline.

Some orders complete handling faster than the 48 hours estimate. In those cases, delivery occurs earlier than the calculated total.

Tracking Your Purchase

We send tracking information by email once the carrier scans your package during pickup. This scan typically happens on the final day of the 48 hours handling window.

After receiving your tracking number, the carrier’s online system may show “Label Created” for several hours or up to one full day. This is normal. Actual movement scans appear once the package reaches the first sorting facility. If no scans appear after 48 hours, please contact our support team.

Common Delay Scenarios

Delivery sometimes takes longer than the estimates above. The most frequent causes are:

Incorrect street address, missing apartment number, or wrong zip code
Severe winter storms closing highways or delaying flights
Hurricanes or flooding affecting carrier facilities
Record holiday volume overwhelming carrier capacity
Carrier staffing shortages or labor disputes
Package left at delivery location without proper scan
Delivery attempted when recipient was not available to receive
Customs documentation review for international shipments

If your order exceeds 48 hours + 3-5 businessday by seven or more calendar days, contact us so we can open a trace request with the carrier.

When to Contact Support

Our support team can help with delivery questions, address changes, lost packages, damaged items, and any other shipping concerns.

Click here to contact our shipping support team

For the fastest response, please include your order number and clearly state whether you need help with handling status, tracking issues, delayed delivery, or a damaged package. Most inquiries receive a response within 24 hours.

Thank you for choosing www.supremerum.com. We take pride in shipping every order with care and appreciate your understanding of our process.